COVID-19 – important information

Help and support on pension queries

Whilst we’re still working as normal but from home, it means that the the best way to get help and support on pension queries continues to be our website. Here you can access:

• Forms, booklets and guides for the LGPS
• Planning tools for indicative values on different types of retirements and deferred benefits within Employer Self Service
• Details of planned training webinars

If you do need to contact us, please email the employer inbox and a member of the team will get in touch with you as quickly as possible. If you include a telephone number on your email and you tell us that this is your preferred method of communication, we may be able to arrange for one of the team to call you back.

Frequently asked questions

The Local Government Association (LGA) have some useful COVID-19 frequently asked questions and webinar on their website. You may need to watch the video on your personal device if your workplace doesn’t allow videos with sound.

If you have a more specific query where you can’t find the answer on our website, the LGA website, or you have a form you need to send us, please contact us securely at The employer’s inbox is monitored regularly and a member of the team will be in touch using the most appropriate method.