This website is run by West Northamptonshire Council in partnership with Cambridgeshire County Council. We want as many people as possible to be able to use this website. For example, that means you should be able to: 

• easily read the text on the screen
• understand instructions that are not purely based on shape, colour, size or sound
• pause, stop, or hide any moving, blinking or scrolling information
• zoom in up to 200% without the text spilling off of the screen

 We’ve also made the website text as simple as possible to understand.

 AbilityNet has advice on making your device easier to use if you have a disability.

 How accessible this website is

 We know some parts of this website are not fully accessible: 

• most older PDF documents are not fully accessible and some may have broken links
• not all pages have full meta data descriptions that provide a summary of the page on search engines
• transcripts or subtitles aren’t always available on third party video content 

Feedback and contact information 

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille: 

• email MyPension@westnorthants.gov.uk
• call 01604 366537 

We’ll consider your request and get back to you in 5 days. 

Reporting accessibility problems with this website 

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, email us at  MyPension@westnorthants.gov.uk or call us on 01604 366537. 

Enforcement procedure 

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS). 

Technical information about this website’s accessibility 

Northamptonshire County Council in partnership with Cambridgeshire County Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. 

Compliance status 

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below. 

Non-accessible content 

The content listed below is non-accessible for the following reasons. 

Non-compliance with the accessibility regulations 

Some text does not have sufficient colour contrast so people with low vision or who are colour blind may struggle to read the content. 

There are some instances where links in focus are not highlighted, which can affect people who need to use the tab key to cycle through the links on a page. 

We’re working with our digital team to help us improve the accessibility of our website and plan to fix these issues. 

Content that’s not within the scope of the accessibility regulations 

PDFs and other documents 

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix older versions of our annual report and statement of accounts. 

Any new PDFs or Word documents we publish will meet accessibility standards. 

Live video 

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations. 

What we’re doing to improve accessibility 

ShawTrust conducted an accessibility audit of our website which highlighted some areas for us to focus on fixing. We also get a weekly update from SiteMorse which shows us the accessibility priorities we need to focus on and we’re working through these with our digital team to fix them. 

Preparation of this accessibility statement 

This statement was prepared on 22 September 2020. It was last reviewed on 3 August 2021. 

This website was last tested by ShawTrust on 17 September 2020. It’s now tested weekly by SiteMorse. 

We tested: 

https://pensions.westnorthants.gov.uk/ 

https://pensions.cambridgeshire.gov.uk/ 

https://lgssmember.pensiondetails.co.uk/ 

ShawTrust tested the entire website for underlying technical errors or issues that could cause accessibility barriers using automated tools. They also manually tested the website with experienced pan-disabled testers, many of which use assistive technologies.